Grace - Leather Lamb Wool Coat with Belt

Shipping Policy

Our handling time for shipments is 3 to 5 business days before products are dispatched. Our team strives to ship orders within 24 hours or by the next business day. However, if your order is placed on a Saturday after 11 a.m., it will likely be shipped on the following Monday.

Please note that once your order is with the carrier, we are unable to control the delivery timeline. Any delays caused by USPS, UPS, FedEx, or DHL are beyond our control. If you have any questions regarding shipping, please email us at [EMAIL].

Products are typically shipped within 24-48 hours and will arrive within 10-20 business days.

Return Policy

We offer a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it—unworn, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To initiate a return, please contact us at [EMAIL ADDRESS]. Returns must be sent to the following address: [INSERT RETURN ADDRESS]. If your return is accepted, we’ll provide a return shipping label and instructions for sending the package. Items returned without prior approval will not be accepted.

For any return-related inquiries, feel free to reach out to us at [EMAIL ADDRESS].

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Damages and Issues

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can address the issue.

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Exceptions / Non-Returnable Items

Certain items cannot be returned, including perishable goods (food, flowers, plants), custom products (special orders, personalized items), and personal care products (beauty items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have questions about a specific item.

Sale items and gift cards are also non-returnable.

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Exchanges

For the fastest way to get the item you want, please return the item you have, and once the return is approved, place a new order for the desired product.

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European Union 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As with our standard return policy, your item must be in the same condition as received—unworn, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

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Refunds

Once we receive and inspect your returned item, we will notify you whether the refund has been approved. If approved, you will receive a refund to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at [EMAIL ADDRESS].